Frequently Asked Questions
Merchant FAQs
Low pricing may focus your attention on savings but we think that customer service should also be at the top of your list. Big Sky Commerce prides itself on providing fast and knowledgeable support with cost effective pricing.
While leasing equipment may sound cheaper and more convenient in the short run, over time this is an extremely expensive way to acquire equipment. We always suggest purchasing the equipment because you will own the hardware and avoid the extra fees involved with leasing.
Internet capable equipment uses the existing internet service that you currently have. This will eliminate the need for a dedicated phone line that is required for dial terminals.
Visa No Signature Required is a program offered to help with the speed of transactions at the point-of-sale. Merchants who qualify will be able to waive the signature required for transactions under $25 that are read by a magnetic swipe or contactless reader. This option has been expanded to many different merchants. Call us today to see if you qualify.
Card not present means that you have accepted a credit card payment without swiping it through a magnetic card reader.
A merchant account is an account provided by an acquirer for the merchant to accept and process credit cards for payment of goods and services.
PCI DSS stands for Payment Card Industry Data Security Standards. They are requirements designed to make certain that all companies that process, store or transmit credit card information uphold a secure environment. A Payment Card Industry Security Standards Council (PCI SSC) was created to oversee the continued evolution of the Payment Card Industry to improve the security of vital information throughout the transaction process. The PCI SSC was developed by the major payment card brands Visa, MasterCard, American Express, Discover and JCB.
Because we tailor a solution to fit the unique needs of each business. Contact us today for a free quote and same-day account activation.
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EXCELLENT rating
Based on 27 reviews There is a lot to be said about a local vendor who provides great service. Big Sky Commerce provides an excellent service at a fair price. Their personal touch and local presence means we have someone we know and trust on the other end of the call (or in person). John O'ConnorDecember 27, 2021 They have always been very accessible by phone and always able to answer my questions. RSL OfficeNovember 10, 2021 We have been Big Sky Commerce customers for over 2 years. We have been very happy with their service and would recommend them to other businesses as well. Carolyn has been helpful over the years in providing us with the equipment we need (Wi-Fi capable credit card/EBT readers) to keep our business up and running and has responded quickly when we have had questions or needed assistance. When new terminals were needed we received them the day after requesting them. It's nice to have a local processor that is easy to get a hold of with good customer service. Thank you Big Sky Commerce! LaRynn and Jason SchlangeNovember 3, 2021 I have been a client of Big Sky Commerce for more than a Decade. Kevin has always treated me fairly and I have never had an issue with receiving competitive rates along with impeccable service. Christopher MinkAugust 21, 2021 Great company, always go out of there way to help! Robin ShanksAugust 29, 2019 I can’t say enough about these guys. We have used 5 different payment processors before working with Big Sky and they were all very difficult to work with and terrible experiences. We deal in what is considered extremely “high risk” products and this classification has made it tough to get and maintain a relationship with a payment processor. We frequently would have tens of thousands of dollars held without notice from us by other payment processing companies but with BigSky, it’s been 0 issues. Very personable, excellent customer support and a straightforward type of company, never giving us a run around! I highly recommend them! Tyler RobinsonJune 20, 2019 Big Sky Commerce has consistently supported us through our start-up and compliance phases of our business. Their progressive and helpful service was just what we needed! We are so glad that we found them and look forward to many years of doing business together. - 406 CBD Heidi TungesvickMay 29, 2019 Big Sky Commerce is that physical presence that helps us feel supported on all ways we need regarding our businesses transactions. It makes a huge difference and they are always there for us. Imagine Nation BrewingApril 9, 2019 Brenda is the best so helpful thank you Jenny HerbstFebruary 14, 2019
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Big Sky Commerce, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.
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